The true test of leadership isn’t how you perform when you have time to think.  It’s what happens when the crisis hits, the deadline looms, and you need to make a call with incomplete information while everyone’s looking to you for direction. High-pressure decision-making separates leaders who rise in organizations from those who plateau. The ability to stay clear-headed, process information … Continued

Hard conversations become dramatic when leaders enter into them on a whim – aka they “wing it”. Most conflict in organizations isn’t about “bad people.” It’s usually:  Resilient communication is not about being “nice.” It’s about being clear, calm, and respectful so the conversation can do its job: improve performance and protect trust.  Below are scripts that keep … Continued